USA IMPORT TAXES & DUTIES

Orders shipped to the USA are sent Delivered Duty Unpaid (DDU). This means import taxes and duties are not included at checkout.

If charges are applied, payment is requested directly by US customs or the courier, not Kecks.

These fees are set by US authorities and must be paid to allow your parcel to clear customs and be delivered. Please check your email after dispatch for payment link.

If the import payment is not completed, your parcel may be delayed or returned to us by customs.

If a parcel is returned due to unpaid import charges, the original shipping cost is non-refundable and a new shipping fee will be required before the order can be resent.

Firstly thanks to everybody who ordered over the last two weeks

After launching the BB57 merchandise line we have had over 800 orders in 24 hours.

We are working hard to get all of your orders out as soon as possible. Please be patient with us if we haven't fulfilled your order yet you have not been forgotten 

If you haven't had a conformation email or tracking email please check your spam or other email accounts you have, sometimes if you check out with apple pay you may get sms conformation instead 

If you are looking for tracking information please contact Royal mail or UPS depending on the provider you select it at the checkout. They will be able to give you a better idea of when and where your item is, we are only able to check the tracking number is the same as you can.

Thanks

Ed

 

 

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